Priority support

Dedicated Account Manager

On the Enterprise plan, you'll have the advantage of a dedicated account manager who will serve as your primary point of contact for all matters related to your subscription and billing. Whether you have questions about your invoice, need some technical guidance, or require administrative adjustments, your dedicated account manager will provide prompt and personalized support.

Flexible payment options

No matter how many apps your organization operates, we'll streamline their costs into a single invoice for your convenience, payable through either invoice or ACH.

Security review

We’re here to help with security questionnaires and any required testing.

App Audits

When you first migrate onto your dedicated server, the TSM team will perform an audit of your app to check for common security best practices. Depending on the support plan that you selected, you'll get regular audits and recommendations from your technical point of contact.

24/7 Emergency Monitoring

While the Technical Success Management team works specific hours, all emails are monitored 24/7 for emergencies. Our Engineering team has an on-call system to respond at any time in cases of emergency.

Technical Success Management (TSM)

If you have questions about how best to build new functionality or why something in your app is behaving a certain way, the Technical Success Management team is here to help. You have access to them while you are on an Enterprise Dedicated plan, and can contact them by writing an email to your dedicated support email which will be provided to you. You can provide this dedicated support email to anyone on your team, any agencies, or any developers you are working with so that they can get access to the TSM team and show they are associated with your dedicated server.

You can also reach out to [e-mail], but be sure to include the name of your app. The TSM team works Monday–Friday 9 AM – 6 PM ET, so any emails will be answered within that time frame.

If you are on a Premium or Premium Plus support plan you can also schedule calls with your technical point of contact to discuss your questions face to face on a live call.

Support tiers

We offer upgradeable support tiers, ranging from the included Core option to the Premium Plus option. The diagram below allows you to compare the different tiers. If you have any questions about how we can provide ongoing support for your apps on dedicated instances, please feel free to contact our Sales team.