Bubble Docs
  • Introduction
  • New? Start Here
  • What is Bubble?
  • The Glossary
  • User manual
    • Getting started
      • What is Bubble?
      • Building your first app
        • Planning features
        • Database structure
        • Design and UX
        • eCommerce and payments
          • Shopping cart
          • Checkout page
          • One-time payments
          • Subscriptions
          • Marketplace
      • Creating and managing apps
      • The Bubble editor
        • Tabs and sections
          • Design tab
            • The element tree
            • The property editor
          • Workflow tab
          • Data tab
          • Styles tab
          • Plugins tab
          • Settings tab
            • Application settings
              • Custom headers/body
              • Visual settings
              • Social media sharing
              • Translating your app
              • Email settings
              • Collaboration
            • Custom domain and DNS
          • Logs tab
        • Tools
          • Key features
          • The search tool
          • The Issue Checker
          • The element tree
          • The element property editor
          • The debugger
          • Notes
        • Previewing your app
      • Transitioning to Bubble from...
        • JavaScript
        • HTML and CSS
        • SQL
    • Design
      • Elements
        • The element hierarchy
          • The element tree
        • The page
        • Containers
          • Groups
          • Repeating groups
          • Table elements
          • Popups
          • Floating groups
          • Group focus
        • Visual elements
        • Input forms
          • Text and numbers
          • Dates and time
          • File uploads
          • Selection controls
        • Reusable Elements
      • Styling
        • Color variables
        • Font variables
        • Styles
        • Custom Fonts
      • Responsive design
        • Building responsive pages
        • Legacy articles
          • The Basics (Legacy)
          • Building Responsive Pages (Legacy)
          • Migrating Legacy Pages
          • Tips When Designing (Legacy)
      • Templates
      • The Component Library
      • Importing from Figma
    • Data
      • The database
        • Data types and fields
        • Creating, saving and deleting data
        • Finding data
        • Displaying data
        • Protecting data with privacy rules
        • The database editor
        • Export/import data
          • Exporting data
          • Importing data (CSV)
        • Working with location data
        • Using Algolia
        • Database structure by app type
          • Marketplace Apps
          • Directory & Listings Apps
          • Social Network Apps
          • SaaS Apps
          • Project Management Apps
          • CRM Apps
          • Professional Services Apps
          • On-demand Apps
          • Documentation/ CMS Apps
          • Applicant Tracking System (ATS) Apps
          • Portfolio Apps
          • Gallery Apps
          • Online Store / Ecommerce Apps
          • Blog Apps
          • Messaging App
          • Dashboards
          • Building Block Apps
          • Bubble as a backend
      • Files
      • Images
      • Static data
        • App texts (translations)
        • Option sets
      • Temporary data
        • Custom states
        • URL parameters
      • User accounts
        • Authentication plugins
          • Facebook plugin
          • Fitbit plugin
          • Google plugin
          • Instagram plugin
          • LinkedIn plugin
          • Pinterest plugin
          • Slack plugin
          • Wistia plugin
          • YouTube plugin
        • Cookies set by Bubble
      • Time, dates and time zones
    • Logic
      • The frontend and backend
      • Workflows
        • Events
          • Frontend events
            • Recurring workflows
            • Custom events
          • Backend events
            • Database trigger events
        • Actions
        • API Workflows
      • Dynamic expressions
      • Conditions
      • Navigation
        • Single-page applications (SPA)
        • Multi-page applications
        • Page slugs
    • Workload
      • Understanding workload
        • Activity types
        • The workload calculation
        • Client-side and server-side processing
      • Tracking workload
        • Measuring
          • Using App Metrics
        • Monitoring
          • Workload notifications
          • Infinite recursion protection
      • Optimizing workload
        • Optimization framework
        • Optimization checklist
          • Page load
          • Searches
          • Workflows and actions
          • Backend workflows
        • Agency showcases
          • Minimum Studio
          • Neam
          • Support Dept
    • Security
      • Bubble's security features
      • Planning app security
      • Client-side and server-side
      • Bubble account security
      • App security
      • Page security
      • Database security
      • API security
        • API Connector security
        • Data API security
        • Workflow API security
      • Flusk
        • Overview
        • Flusk plan features
        • Getting started with Flusk
        • Flusk security tools
          • The Issues Explorer
          • Issue details
          • Tools and settings
            • Pages rating
            • Database rating
        • Flusk FAQ
      • Cookies
      • Security checklist
    • Publishing your app
      • Web app
      • Native mobile app
        • Global native mobile settings
        • iOS App Store
        • Google Play Store
        • Publishing FAQ
    • AI
      • Generate apps with AI
        • About AI app generation
      • AI page designer
      • Connect to AI agents
    • Maintenance
      • Collaborators
      • Version control
        • Best practices: Version control
        • Transitioning from the legacy version control
        • Terminology: Version control
        • Version Control (legacy)
      • Commenting
      • Database maintenance
        • Copying the database
        • Restoring database backups
        • Bulk operations
          • Bulk operation methods compared
        • Wiping change history
      • Performance
        • Hard limits
        • Capacity Usage (legacy)
        • Notes on queries
      • SEO
        • Introduction to SEO
        • SEO: App
        • SEO: Page
      • Testing and debugging
        • Introduction to testing and debugging
        • The debugger
        • The server logs
        • Supported browsers
      • API workflow scheduler
    • Integrations
      • API
        • Introduction to APIs
          • What is a RESTful API?
        • The Bubble API
          • Bubble API terminology
          • Authentication
            • How to authenticate
            • No authentication
            • As a User
            • As an admin
          • The Data API
            • Data API Privacy Rules
            • Data API endpoints
            • Data API requests
          • The Workflow API
            • Workflow API privacy rules
            • Workflow API endpoints
            • API workflows
              • Creating API workflows
              • Scheduling API workflows
              • Recursive API workflows
              • API Workflow Scheduler
              • Case: Stripe notifications
        • The API Connector
          • Authentication
          • API Connector security
          • API guides
            • OpenAI
              • Authentication
              • Calls
                • ChatGPT
                  • Chat
            • Google Translate
              • How to setup Google API keys
          • Streaming API
        • API security
        • Plugins that connect to APIs
        • API Glossary
      • Plugins
        • What Plugins Can Do
        • Installing and using Plugins
        • Authentication plugins
        • Special Plugins
      • SQL Database Connector
      • Bubble App Connector
      • WorkOS
        • WorkOS SSO
        • WorkOS API
    • Infrastructure
      • Sub-apps
      • Bubble release tiers
      • Hosting and scaling
        • How Bubble hosting works
        • Scaling with Bubble
        • CDN (Cloudflare)
        • Bubble app names
        • Domain and DNS
      • Compliance
        • GDPR
        • SOC 2 Type II
        • HIPAA
        • Other frameworks and standards
    • Bubble for Enterprise
      • Hosting and infrastructure
        • Dedicated instance
          • The Dedicated editor experience
          • Technical specs
          • Main cluster dependencies
          • Customizable options
          • Migration process
            • Pre-migration
            • During migration
            • Post-migration
      • Security and compliance
        • Single sign-on (SSO)
        • GDPR
        • SOC 2 Type II
        • HIPAA
        • Other frameworks
        • Bubble's security features
      • Admin and collaboration
      • Priority support
      • Billing and Payment Guideline for Dedicated Instances
  • Core Reference
    • Using the core reference
    • Bubble's Interface
      • Design tab
      • Design tab (Legacy)
      • Workflow tab
      • Data tab
      • Styles tab
      • Styles tab (Legacy)
      • Plugins tab
      • Settings tab
      • Logs tab
      • Template tab
      • Toolbar
      • Top and context menu options
      • Deployment and version control
        • Deployment & Version Control Dropdown (legacy)
      • Notes
    • Elements
      • General properties
      • General properties (Legacy)
      • Styling properties
      • Styling Properties (Legacy)
      • Responsive Properties
      • Responsive Properties (Legacy)
      • Conditional formatting
      • States
      • Page Element
        • Page Element (Legacy)
      • Visual Elements
      • Containers
      • Container Layout Types
      • Containers (Legacy)
      • Input Forms
      • Reusable Elements
      • Element Templates (legacy)
    • Workflows
    • Events
      • General events
      • Element events
      • Custom events
      • Recurring event
      • Database trigger event
    • Actions
      • Account
      • Navigation
      • Data (things)
      • Email
      • Element
      • Custom
    • Data
      • Data Sources
      • Operators and comparisons
      • Search
      • Privacy
    • Styles
    • API
      • The Bubble API
        • The Data API
          • Authentication
          • Data API endpoints
          • Data API requests
        • The Workflow API
      • The API Connector
        • Authentication
        • Adding calls
    • Bubble-made Plugins
      • AddtoAny Share Buttons
      • Airtable
      • API Connector
      • Blockspring
      • Box
      • Braintree
      • Bubble App Connector
      • Chart.js
      • Circle Music Player
      • Draggable Elements
      • Dropzone
      • Facebook
      • Fitbit
      • Full Calendar
      • Google
      • Google Analytics
      • Google Optimize
      • Google Places
      • Ionic Elements
      • iTunes
      • Slidebar Menu
      • LinkedIn
      • Localize Translation
      • Mixpanel
      • Mouse & Keyboard Interactions
      • Multiselect Dropdown
      • Progress Bar
      • Rich Text Editor
      • Rich Text Editor (Legacy)
      • Screenshotlayer
      • SelectPDF
      • Slack
      • Segment
      • Slick Slideshow
      • SQL Database Connector
      • Star Rating
      • Stripe
      • Tinder-like Element
      • Twitter
      • YouTube
      • Zapier
    • Application Settings
      • App plan
      • General
      • Domain / email
      • Languages
      • SEO / metatags
      • API
      • Collaboration
      • Sub-apps
      • Versions
  • Account & Marketplace
    • Account and billing
      • Pricing and plans
        • Plans and billing
        • Billing cycle
        • FAQ: Pricing and Workload
      • Account Management
      • Building Apps for Others
      • Selling on the Marketplace
      • Plans & Billing (legacy)
    • Official Bubble Certification
      • Hiring certified developers
    • Building Plugins
      • The Plugin Editor
      • General Settings
      • Updating to Plugin API v4
      • Adding API Connections
      • Building Elements
      • Building Actions
      • Loading Data
      • Publishing and versioning
      • Github Integration
    • Building Templates
    • Application and data ownership
    • Marketplace policies
    • Bug reports
  • Vulnerability Disclosure Policy
  • Beta features
    • About the Beta features section
    • Native mobile apps 🔒
      • Introduction
        • What is a native mobile app?
        • Native mobile vs. web development
        • Differences in native and web elements
        • Native mobile app terminology
      • Building
        • Views and navigation
        • Native mobile actions
        • Components and gestures
        • Device resources
          • Location services
          • Camera/photo library
      • Previewing
      • Publishing
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On this page
  • Dedicated Account Manager
  • Flexible payment options
  • Security review
  • App Audits
  • 24/7 Emergency Monitoring
  • Technical Success Management (TSM)
  • Support tiers

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  1. User manual
  2. Bubble for Enterprise

Priority support

Dedicated Account Manager

On the Enterprise plan, you'll have the advantage of a dedicated account manager who will serve as your primary point of contact for all matters related to your subscription and billing. Whether you have questions about your invoice, need some technical guidance, or require administrative adjustments, your dedicated account manager will provide prompt and personalized support.

Flexible payment options

No matter how many apps your organization operates, we'll streamline their costs into a single invoice for your convenience, payable through either invoice or ACH.

Security review

We’re here to help with security questionnaires and any required testing.

App Audits

When you first migrate onto your dedicated server, the TSM team will perform an audit of your app to check for common security best practices. Depending on the support plan that you selected, you'll get regular audits and recommendations from your technical point of contact.

24/7 Emergency Monitoring

While the Technical Success Management team works specific hours, all emails are monitored 24/7 for emergencies. Our Engineering team has an on-call system to respond at any time in cases of emergency.

Technical Success Management (TSM)

If you have questions about how best to build new functionality or why something in your app is behaving a certain way, the Technical Success Management team is here to help. You have access to them while you are on an Enterprise Dedicated plan, and can contact them by writing an email to your dedicated support email which will be provided to you. You can provide this dedicated support email to anyone on your team, any agencies, or any developers you are working with so that they can get access to the TSM team and show they are associated with your dedicated server.

If you purchased Premium or Premium Plus support with your Enterprise plan, you can also schedule calls with your technical point of contact to discuss your questions face to face on a live call.

Support tiers

Last updated 9 months ago

Was this helpful?

We offer upgradeable support tiers, ranging from the included Core option to the Premium Plus option. The diagram below allows you to compare the different tiers. If you have any questions about how we can provide ongoing support for your apps on dedicated instances, please feel free to contact our team.

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